Terms and conditions

You must read and accept the Terms and Conditions.
By booking with us, you accept the following terms.

Check-in: Starting at 3:00 p.m.

Check-out : By 11:00 a.m.

Check-in can be done at any time starting at 3:00 p.m., including at night. However, arrivals after 6:00 p.m. require prior arrangement with our team.

Whenever possible, check-in will be in person, allowing us to show you around the accommodation and answer any questions.

To make a reservation, you must provide a valid phone number and, through the online check-in process, the following information for all guests:

• Full name and date of birth;

• Nationality;

• Number and expiration date of your ID card or passport.

Failure to provide valid contact information or the required details may prevent check-in and result in the cancellation of the reservation, without the right to a refund or rescheduling, to the extent permitted by law.

2.1. Refundable Rate

The refundable rate is available for an additional 10% of the total reservation amount and is subject to the following cancellation conditions:

• Up to 15 days before check-in: full refund of the amount paid.

• Between 15 and 7 days before check-in: 50% refund of the total reservation amount or the option to reschedule, under the conditions set forth below.

• Less than 7 days before check-in: no refunds or rescheduling allowed.

If the guest has made only the initial 50% payment, no refund will be issued for cancellations made between 15 and 7 days before check-in. If a higher amount has been paid, the difference between that amount and the 50% due will be refunded.

Partial payment: With this rate, you can confirm your reservation by paying 50% of the total amount, with the remaining balance due no later than 15 days before check-in.

2.2. Non-Refundable Rate

This rate does not allow for free cancellation or refunds.

Full payment must be made within 24 hours of booking, or the reservation will be canceled due to non-payment.

2.3. Rescheduling

When permitted by the booked fare, rescheduling is subject to the following conditions:

• Only one rescheduling is allowed per reservation.

• The new check-in date must be within 6 months of the originally booked date.

• The change is based on the amount paid for the original reservation, not on the number of nights, which may increase or decrease.

• If the new reservation costs more, the guest must pay the difference.

• No cash refunds will be issued for price differences in the guest’s favor; however, these amounts may, when possible, be applied toward additional services.

• Changing accommodations is also considered a rescheduling, even if the dates remain the same.

• All changes are subject to availability.

Rescheduling requests must be made directly to Recantos d’Almerinda, via email or phone.

2.4. No-Show

The guest must provide their estimated time of arrival by 6:00 p.m. on the day of check-in.

Failure to contact us by that time, coupled with a failure to arrive, may be considered a no-show, resulting in the cancellation of the reservation without the right to a refund or rescheduling, regardless of the rate paid.

3.1. House Capacity The maximum occupancy is:• 6 guests: Casa da Broa, Casa das Libras, and Casa da Saia Grande.• 4 guests: Casa do Canto.
Adults and children count toward the maximum occupancy, except for children up to 2 years old; up to 2 additional infants are allowed per house.In the event of overbooking, a fee of €50 per additional guest per night may be charged, subject to an absolute limit of 8 guests, where applicable.
If it is not possible to determine the number of nights additional guests will stay, the total duration of the reservation will be used.Replacing or swapping guests during the stay is not permitted. Only those listed on the reservation may stay overnight.
3.2. Outside Guests The entry of guests is subject to prior authorization from Recantos d’Almerinda and may be refused.When authorized, guests:• May not stay overnight or remain for more than 3 hours;• Must leave the property by 12:00 a.m.;• May not use the pool or garden;• Are not entitled to towels or linens.

A group reservation is defined as any reservation that includes two or more units.In such cases, a deposit may be required, determined based on the number of units, guests, and the time of year of the reservation.You may also be required to accept and sign the Special Terms and Conditions for Group Reservations and Festive Events, particularly when a quote has been requested in advance or a group reservation has been identified.These terms supplement these General Terms and Conditions, and your stay may be contingent upon your acceptance of them.

Parties and Events Hosting parties or events requires the simultaneous reservation of Casa das Libras, Casa da Saia Grande, and Casa da Broa.Events involving music or significant noise require a noise permit to be requested at least 15 days in advance and are subject to additional costs and any legally required authorizations.Os Recantos d’Almerinda reserves the right to refuse events that do not comply with these conditions or that may disturb the peace and quiet of other guests.

Guests are responsible for the careful use of the premises, furniture, and equipment.Damage or loss whose repair or replacement exceeds €25 may be charged to the responsible guest, including any necessary installation or replacement costs.
When repair is not possible, replacement with equipment of the same brand and model may be required; if such equipment is unavailable, an alternative with equivalent or superior features may be provided.Cosmetic damage to electrical equipment may warrant full replacement if it compromises the equipment’s condition or value. In this case, the replaced equipment may be given to the guest, upon request, after the new equipment has been installed.The loss of keys entails the replacement of three locks, at a cost of 75€.

In the event of a disagreement regarding damages or amounts owed, available legal remedies may be pursued.

Guests are responsible for taking the necessary precautions to ensure their safety and the protection of their belongings, keeping their accommodations and vehicles properly locked.Os Recantos d’Almerinda assumes no liability for loss, theft, damage, or accidents for which it is not legally responsible.
Access and Maintenance We respect our guests’ privacy and, as a general rule, do not enter the homes during their stay.However, it may be necessary to enter to perform urgent repairs, resolve issues, or verify instances of non-compliance with the rules. Whenever possible, access will be communicated and arranged in advance.
In emergency situations or situations posing a risk to people or property, it may be necessary to enter the accommodation without prior notice.If a guest remains in the house more than 1 hour after the check-out time without notice, our staff may enter the property to assess the situation and request that the guest leave, making an effort to contact the guest by phone at least 10 minutes in advance.The common outdoor areas, including the garden, are subject to regular, daily maintenance; therefore, staff may be present during your stay. We will do our best to minimize any inconvenience.

Violation of the Rules Recantos d’Almerinda may terminate a guest’s stay and request that the guest leave in serious situations, including:• Violation of the accommodation rules;• Dangerous, antisocial, or disruptive behavior;• Serious damage to the property;• Over-occupancy and refusal to rectify the situation.The enforcement of these measures will comply with applicable laws.

Casa da Broa, Casa das Libras, and Casa da Saia Grande offer private, gated parking, limited to one vehicle per house.Charging electric vehicles using a Wallbox is free, subject to availability, and limited to one vehicle per house; this service must be requested at the time of booking.
Casa do Canto has public parking with access to a Wallbox; however, we cannot guarantee the availability of a spot next to the charger.
The chargers are the property of Recantos d’Almerinda and are intended exclusively for guests.In the event of a malfunction or unavailability, we will strive to resolve the situation as quickly as possible, but we cannot guarantee that service will be restored during your stay.
We assume no liability for damage to vehicles for which we are not legally responsible.

Accessibility Casa da Broa is equipped to accommodate guests with limited mobility. We ask that you inform us of this need at the time of booking so that we can properly prepare the accommodations.The pool does not currently have specific accessibility features for guests with limited mobility, and we cannot guarantee its safe use under these circumstances.

Cribs We provide cribs free of charge, subject to availability and upon request at the time of booking.
Pets Os Recantos d’Almerinda is pet-friendly, and no additional fee is charged for pets.Pets may move freely inside the house and in the private patio. In common outdoor areas, they must be leashed or kept on a leash.Pets are not allowed in the pool or hot tub.Owners are responsible for ensuring their pets’ well-being and for complying with these rules.You may be asked to present a health certificate or vaccination record, either in advance via email or WhatsApp, or at check-in.

All homes are cleaned and sanitized between stays.Each reservation includes bed linens and bath towels, face towels, pool or hot tub towels, and makeup towels.Additional changes and cleaningsFor extended stays, the following conditions apply:

• Towel replacement—Free every 7 days
• Extra bath, pool, or hot tub towel—€10 per towel
• Extra face or makeup towel—€5 per towel
• Bedding replacement—Free every 15 days
• Additional bed linen change—€30 per bed
• Complete cleaning included with 30-day reservations
• Additional cleaning—€60 per service

All cleanings and changes must be requested by the guest and scheduled according to staff availability.Cleaning products and supplies may be provided free of charge for use during your stay.If you have allergies to cleaning products or textiles, please let us know in advance.
Amenities There is a washing machine and dryer for shared use, free of charge, among three houses. Guests must clear out the machine after each use.The heated towel racks are intended exclusively for towels; they should not be used for other items, nor should their preset temperature be altered.Guests must follow the instructions for use and may be held liable for damages resulting from misuse.

Fresh-baked bread and artisanal butter As a courtesy, we offer a door-to-door delivery service for fresh-baked bread, accompanied by artisanal butter.This service is free and subject to availability; it may not be available on certain days or during certain periods. Whenever possible, we will notify guests in advance.
Supplies and Welcome Basket The cottages include an initial supply of complimentary items; restocking of these items is not included during your stay.Guests are not required to replace items they use, but they are responsible for purchasing additional quantities if needed.The welcome basket is also complimentary, and the items provided are not intended for resale.Allergies and intolerances: The food items provided may contain allergens or traces thereof. Guests with dietary restrictions should notify us of these needs in advance and check the ingredients before consumption. If in doubt, please ask our staff for clarification.

This is an outdoor, heated pool available year-round, open 24 hours a day. It features a children’s area approximately 40 cm deep.The heat pumps are set to approximately 28 °C, but the actual water temperature may vary depending on environmental conditions.
Rules of Use The following are prohibited:• Jumping or diving into the pool;• Bringing glass objects into the pool;• Using the equipment in a manner contrary to the provided instructions.Children must be supervised by an adult while using the pool.
Electric Cover The pool is equipped with an electric cover to maintain the water temperature, which must remain closed when the pool is not in use.It is strictly prohibited to step on, pull, force, or place objects on the cover.Damage resulting from misuse may incur repair or replacement costs ranging from €500 to €12,000, depending on the actual damage assessed.
Water Contamination In the event of incidents involving bodily fluids or other situations that compromise water quality and require water replacement, a fee of €1,000 may be charged.
Emergency Water Source The pool is registered as an emergency water source and may be used by firefighting personnel in the event of a disaster or fire in the region, without prior notice. If helicopters, tanker trucks, or other emergency vehicles approach for this purpose, guests must immediately leave the pool and return to their accommodations.

The hot tub is for the private and exclusive use of Casa do Canto guests.For reasons of hygiene and water quality, the staff performs maintenance treatment approximately every 3 days of use, at a previously agreed-upon time.You must follow the instructions for use provided during check-in.
We do not recommend use by children under 1 year of age, and all children must remain under adult supervision.Guests will be held responsible for any damage caused by improper or negligent use.Incidents that compromise water quality and require a water change may result in a fee of 200€.

Vouchers Reservations made using a voucher are subject to the terms and conditions of the non-refundable rate.Vouchers cannot be exchanged for cash and are non-refundable.After booking, any changes to dates or accommodations are subject to the specific terms of the voucher and may result in price adjustments.

Promotional Codes Unless otherwise expressly stated, promotional codes:• Cannot be combined with one another;• Cannot be used with the refundable rate.

14.1. Jeep Tours The tours are led by a guide, and the vehicle is always driven by a member of the organizing team.The Jeeps used are rented from duly licensed partners, and participants are covered by the organizing company’s liability insurance, in accordance with the terms of the respective policy.
Conditions for participation:• Minimum age of 3 years;• No driver’s license required;• Seat belts must be worn at all times;• Consumption of alcohol or drugs before or during the activity is prohibited;• Participants must follow the guide’s instructions and respect the environment and local communities.

Pregnant women or individuals with back or spinal problems, or other physical conditions that could be aggravated by traveling over uneven terrain, are not permitted to participate.
Parents or guardians are responsible for the proper use of child restraint systems.The activity may be interrupted in the event of dangerous behavior or failure to comply with safety rules.The tour is subject to weather conditions and applicable official permits. In the event of cancellation due to legal restrictions, including fire risk, the customer may choose to reschedule or receive a full refund.Photographs or videos may be taken during the experience. Their promotional use will be subject to applicable data protection and image rights regulations.
14.2. Romantic and Birthday Packages These packages are optional services customized according to guests’ preferences; the options and corresponding prices are presented prior to confirmation.Requests must be made at least 5 business days in advance.After confirmation, payment must be made in full before the service is provided.If any product is unavailable, an equivalent alternative of similar value may be offered, provided the guest is notified in advance.

Guests must disclose any allergies, food intolerances, or other relevant restrictions in advance.After confirmation and payment, cancellations or changes entitling the guest to a refund will not be accepted, except in cases of force majeure that are duly justified or other situations provided for by law.

Special preparations: items that require preparation immediately prior to arrival, such as setting out candles, can only be guaranteed for check-ins by 9:00 PM. For later arrivals, the remaining items in the package will be prepared as usual.

The prices shown include VAT at the applicable rate, currently listed as 6%, and may be adjusted in the event of legal changes.Available payment methods include credit card, bank transfer, and MB Way.Reservations paid by bank transfer are confirmed upon receipt of the respective amount. Standard bank transfers are accepted for reservations made at least 5 days in advance, except when an immediate transfer is used.
Invoice Issuance The tax identification number (NIF) must be provided at the time of reservation.For reservations made through the website, this information must be entered in the “comments” field, even if the option to invoice a taxpayer has been selected.
The invoice will be issued in accordance with applicable legal requirements and the billing information provided.For reservations made through external platforms, such as Booking or Airbnb, the amount may only become available to Recantos d’Almerinda after check-out, sometimes within approximately 15 to 30 days.
Invoices may be sent via email or WhatsApp upon request. The issuance of duplicates and any corrections or cancellations will comply with current tax regulations.

Items found after check-out may be claimed within 90 days, upon presentation of proper identification.Personal or hygiene items may be disposed of for health reasons.When a request is made to have an item shipped, it will be sent exclusively by registered mail, upon advance payment of shipping costs and a service fee.
After 90 days, unclaimed items may be disposed of in accordance with applicable legal requirements.Unclaimed personal documents may be turned over to the appropriate authorities.

Smoking is prohibited inside the buildings.

Recantos d’Almerinda is located in a rural setting, where animals, insects, and other species may naturally be present. If any problematic situation arises, guests should contact the staff.External events beyond the control of Recantos d’Almerinda, such as fires, storms, power outages, or natural disasters, may affect the services and operations of the accommodation. These situations will be handled in accordance with applicable laws.

Guests’ personal data will be processed for the purposes of managing reservations, identification, communication, billing, and compliance with legal obligations applicable to the accommodation.When required by law, the data of foreign guests will be disclosed to the competent authorities.Guests may exercise their data protection rights, including the rights of access, rectification, and erasure, in accordance with the terms and limitations set forth in applicable law.

These Terms and Conditions are governed by Portuguese law.Translations into other languages may be provided; however, the Portuguese version shall prevail in the event of any discrepancy in interpretation, without prejudice to applicable mandatory legal provisions.Recantos d’Almerinda may update these Terms and Conditions as necessary. The version applicable to each reservation will be determined in accordance with the terms communicated and accepted at the time of booking and the laws in force.For questions or clarifications, guests may contact Recantos d’Almerinda directly.