Terms and conditions

You must read and accept the Terms and Conditions.
By booking with us, you accept the following terms.

Check-in : From 3:00 PM

Check-out : Until 11:00 AM

Check-in

Check-in will be carried out in person. A member of our team will contact you using the phone number provided to arrange the guests’ arrival time. During check-in, the entire house will be shown and any questions will be clarified.

- The guest is required to provide the check-in time by 6:00 PM on the day of arrival.

- If, on the day of check-in, it is not possible to welcome the guests in person, the key safe code and, if applicable, the gate code will be provided so guests can enter. In this situation, we will schedule a time on the following day for a full explanation of the house and to answer any questions.

- To complete the reservation, it is mandatory to provide a valid phone number. We reserve the right to cancel the reservation if this contact is not provided.

- The following personal information must be provided for all guests: full name, date of birth, ID card/passport number, nationality, and document expiry date. This process may be completed by the guest through our online check-in or in person with a team member.

- If the guest does not provide the requested information, they will not be able to stay on our premises. If the information is not provided or the guest refuses to provide it, we reserve the right to cancel the reservation without the right to a refund or rescheduling.

Damages or Losses

- Guests are fully responsible for maintaining the integrity of all areas and material assets of the property during their stay. Any item or equipment provided to the guest is under their responsibility.
- Any damages whose repair or replacement cost exceeds €25 must be covered by the guest. This includes the market value of the damaged item as well as installation costs, when applicable.
- Cosmetic damage to electrical equipment will be considered a total loss, requiring the complete replacement of the item. The damaged equipment will be handed over to the guest after the new one is installed.
- Any replacement must be made with an identical item (same brand/model) or, if unavailable, a superior one.
- Losing the keys will require replacing three locks, with a total cost of €75, which will be charged to the guest.
- We reserve the right to apply additional costs in cases of damages that we consider to result from misuse of the spaces or equipment.
- If the guest does not agree to cover the costs arising from damages or losses, we reserve the right to pursue legal action to resolve the matter.

Cancellation and Refund Refundable Rate:
- The refundable rate is available at an additional cost of 10% of the total reservation amount.
- Up to 15 days before the check-in date, the guest may cancel the reservation and will receive a full refund of all amounts paid up to that moment.
- Between 15 and 7 days before check-in, the guest may choose to reschedule the stay (conditions below) or receive a refund of 50% of the total reservation amount.
- In the case of partial payment, if the only payment made was the partial payment (50%), no refund will be issued, as this payment corresponds to the cancellation fee under the conditions stated above.
- If an amount higher than the partial payment but lower than the total reservation amount has been paid, the difference between the 50% and the amount paid will be refunded.
- From 7 days before the check-in date onwards, no refunds will be issued and it will not be possible to reschedule the stay in case of cancellation.
Non-Refundable Rate
- This rate does not include free cancellation and does not offer a refund of any amounts paid in the event of cancellation.
- Full payment must be made to complete the reservation, with a maximum deadline of 24 hours.
- If you chose the non-refundable, no-free-cancellation rate and, due to circumstances beyond our control—such as malfunctions or similar issues—we need to cancel or modify your reservation, we will work together to find a suitable solution. This may include adjustments to the house, alternative dates, or, if none of these options are suitable for you, we will issue a full refund of the amount paid.

Rescheduling Conditions
- Only one rescheduling per reservation will be accepted.
- Rescheduling will only be accepted for a new check-in date up to 6 months after the original check-in date.
- The rescheduling will be based on the amount paid for the original reservation, not on the number of nights booked. The number of nights may increase or decrease.
- Any difference in value between the original reservation and the rescheduled booking must be covered by the guest. We do not offer monetary refunds for value differences. However, the difference may be applied toward additional services available.
- Changing the house will be considered a rescheduling, even if the date remains the same.
- The reservation dates will be chosen by the guest, subject to availability and compliance with the requirements listed above.
- To proceed with the rescheduling, you must contact Recantos d’Almerinda directly via social media, email, or phone.

Partial Payments
- Reservations with a refundable rate and free cancellation: - For reservations with a refundable and free-cancellation rate, guests may book with a partial payment (50%), with the remaining amount to be paid up to 7 days before the check-in date.
- Reservations with a non-refundable and no-free-cancellation rate:
- For reservations made under this rate, full payment is required at the time of booking.
- If payment is not completed within 24 hours, the reservation will be cancelled.

- Guests must provide information about their check-in time by 6pm on the day of check-in;

- Failure to provide information through the channel where you made the reservation, telephone contact, email or through our online check-in platform or failure to show up by 6 pm on the same day will result, regardless of the rate chosen, in the cancellation of the reservation without the possibility of a refund or rebooking.

Reservations with Vouchers
- For reservations made with vouchers, once the booking is confirmed, it will not be possible to cancel or change the stay dates. The same conditions as the “non-refundable rate” apply.
- The voucher cannot be exchanged for cash; no refunds will be issued.
- The stay dates and/or house may be changed upon value adjustment.
Reservations with Promotional Codes
- Unless otherwise stated, promotional codes cannot be combined.
- Discount codes are not available for reservations with the “refundable” rate unless explicitly stated.
- For reservations made with promotional codes offering a discount greater than 20%, rescheduling or cancellation is not possible.

- If your stay is offered by us (free of charge), once the reservation is confirmed, it will not be possible to change, cancel, or edit it.
- If the offer is partial (for example, one or more free nights), when rescheduling you may lose the right to the complimentary nights, depending on the specific conditions of the promotion.
- If you do not have access to, or are unsure about, the conditions applied to the offer, please contact us for more information before making any changes.

 The maximum number of guests allowed per house is 6 people (adults and children), except for Casa do Canto, where the maximum capacity is 4 guests;

- In the event of overcrowding, a fee of €50 per additional guest per night will be charged up to a total of 8 guests;

- Babies in cribs will not be considered overcrowded.

-If the exact number of nights of additional guests is unclear, the same number of nights will be charged as the total booking;

- The exchange of guests is not allowed, the guests who enter will be the same guests who will stay during the stay;

- Guests from the guests' side will be accepted, however, it is mandatory to request authorization from the staff;

- Guests are not entitled to towels or bed linen;

- Guests may not use the pool or garden, may not sleep and may not stay in the accommodation for more than 3 hours;

- All guests must leave the premises by 00:00 that same day, regardless of the time they entered;

- We reserve the right to refuse the arrival of guests.

-A group booking is any booking that includes two or more houses in the accommodation.

-A deposit will be charged for group bookings.

-The amount of the deposit will be based on the number of houses booked, the number of guests and the season in which the booking is made.

-The "Special Terms and Conditions for Group Bookings and Festive Events" will be provided with the deposit.

-These terms must be signed by both the guest and the management and specify the conditions of the deposit.

-In the event of a group booking being detected, or in the event of prior contact for a quote, the special terms will be given to the guest.

-Accommodation will only be permitted if these terms are accepted and signed.

-The Special Terms and Conditions for Group Bookings and Festive Seasons do not replace the general terms presented here, but only complement them.

Parking and Electric Vehicle Chargers
- We offer secure, private parking for Casa da Saia Grande, Casa das Libras, and Casa da Broa, limited to one parking space per house.
- Wallboxes for electric vehicles are available subject to availability, at no additional cost. You must request one at the time of booking. Limited to one wallbox per house.
- Casa do Canto has public parking with access to a Wallbox for electric vehicle charging. However, as the parking is public, we cannot guarantee the availability of the space next to the charger whenever requested.
- The charger is our property and is for the exclusive use of our guests. Charging will be provided free of charge during your stay.
- We recommend that guests keep their vehicles locked and valuables out of sight.
- We are not responsible for any damage caused to vehicles, either inside or outside our premises.

- Hosting parties or events is subject to the simultaneous rental of all three houses: Casa das Libras, Casa da Saia Grande, and Casa da Broa.
- For events that include music or generate noise, it is necessary to request a noise permit at least 15 days in advance, with an additional cost.
- We reserve the right to refuse parties or events that do not meet these conditions or that may disturb the tranquility of other guests.

- Casa da Broa is equipped to accommodate guests with reduced mobility; however, this information must be provided at the time of booking to properly prepare the space.
- At the moment, the pool is not adapted for guests with limited mobility. Therefore, we cannot guarantee full safety for guests with these conditions using the pool.

Cots
Cots are available free of charge, subject to availability.
They must be requested at the time of booking.
Extra Beds
The use of sofas for overnight stays will be considered an extra bed, which requires an additional cost of €15 per person.
This amount includes bed linen, bath and pool towels, and bread.
Children up to 16 years old will not be charged for an extra bed.
Our website does not filter by age. Therefore, if you book an extra bed for children and pay the price difference, it will not be refunded after payment.

- A baby seat and bathtub can be provided, subject to availability.

- Pets are accepted;

- Pets are free to roam inside the house and in their own private courtyard. Owners must bring all the necessary items for their pets;

- In outdoor and communal areas, animals must be leashed or on a lead;

-Pets are not allowed in the swimming pool and/or jacuzzi;

-All animals are welcome and we do not charge for their presence.

- We guarantee excellent hygiene conditions in all areas of the house and common spaces. After each check-out and before check-in, we carry out a thorough cleaning of all spaces, both inside the house and in the common areas. We value your feedback to improve the experience for future guests.
- All reservations include bed linen, bath towels, face towels, pool/jacuzzi towels, and makeup towels, all properly washed and sanitized.
- Please inform us of any allergies to cleaning products or textiles so we can prepare the space accordingly.
- For every 7 days of stay, a free towel change is included.
- Towel changes outside this period will be subject to a fee of €10 per bath/pool/jacuzzi towel and €5 per face/makeup towel.
- Bed linen changes are included every 15 days of booking free of charge.
- Extra bed linen changes will cost €30 per bed.
- For 30-day bookings, a full house cleaning is included free of charge.
- Each additional cleaning will incur an extra cost of €40.
- Cleaning products and materials can be provided free of charge for use during your stay.
- All towel, bed linen, or cleaning changes will be scheduled according to the availability of our staff and guests.
- All of these services must be requested by the guests.

- The jacuzzi is available exclusively for guests of Casa do Canto.
- It is for the private and exclusive use of the guests of this house.
- For maintenance, cleaning, and water hygiene, and to prevent water quality issues, water treatment must be performed every 3 days of jacuzzi use.
- The water treatment will be carried out by us on a date arranged with the guests.
- This treatment is mandatory and aims to ensure the quality and safety of the jacuzzi water during the stay.
- Guests are requested to follow all usage and maintenance instructions provided during check-in.
- Guests must respect the jacuzzi usage rules to ensure its durability and proper functioning.
- Guests will be responsible for any damage caused to the jacuzzi due to improper use or negligence during its use.
- We do not recommend using the jacuzzi for children under 1 year old due to safety concerns and sensitivity to water temperature.
- Children must be supervised by an adult while using the jacuzzi.
- If a child has any physiological accident in the water, we cannot guarantee the quality and safety of the water for immediate use.
- If it becomes necessary to change the jacuzzi water due to an incident involving fluids or other contamination, a fee of €200 will be charged.

- Access to the pool is only available with the rental of Casa da Broa, Casa das Libras, or Casa da Saia Grande.
- The pool is for the exclusive and private use of the guests of these houses.
- The pool is open year-round, 24 hours a day.
- The pool is heated and located outdoors.
- The pool is not adapted for guests with reduced mobility.
- The pool has an electric cover to maintain the water temperature. Guests are requested to close it when not in use. Instructions for opening and closing will be provided during check-in.
- Walking, stepping, pulling, placing objects on, or exerting any force on the cover is strictly prohibited.
- Due to the high value of the pool cover, if damage is detected due to misuse or non-compliance with the rules above, we reserve the right to claim compensation ranging from €500 up to €10,000 (full cover value).
- There is a children’s pool area with a depth of 40 cm.
- Jumping, diving, or bringing glass objects into the pool is prohibited.
- We are not responsible for damages caused by misuse or non-compliance with the pool rules.
- The pool heat pumps are set to a temperature of 28°C. This temperature may vary depending on ambient conditions, and we cannot guarantee that the water temperature will remain constant.
- If a child or adult has a physiological accident in the water, we cannot guarantee the quality and safety of the water for immediate use.
- If it becomes necessary to change the pool water due to an incident involving fluids or other contamination, a fee of €1,000 will be charged.
Our pool is registered as an emergency water point. In the event of a regional catastrophe, firefighting resources may need to access the pool without prior notice. If you notice any firefighting equipment, such as a helicopter or tanker truck, approaching the pool, please leave the area immediately and return to your house. This measure is intended to protect the region and the surrounding mountains. We ask for your cooperation.

- Smoking is only allowed outdoors;

- Smoking is not allowed inside buildings.

- We have a shared washing and drying machine in three of our houses. Guests may use it freely, keeping in mind that it is shared. Please respect other guests and free up the machine when you are finished.
- We are not responsible for any damage caused by improper use of the machine.
- If you need instructions, please let us know.

- All bathrooms have heated towel rails exclusively for towels;

- We cannot be held responsible for damage caused to other textiles or other materials that come into contact with the towel rails;

- The towel rails are programmed with the temperature indicated in the instruction manual. Please do not change the temperature, as this can cause burns if the recommended temperature is exceeded;

-We cannot be held responsible for damage caused by excess temperature.

- Rural areas can include animals that cannot be controlled;

- If any problems occur, please contact us as soon as possible to resolve the issue;

- To date, there have been no reports of dangerous animals in the vicinity.

All prices listed for the houses and services under the name of Recantos d’Almerinda, whether on our website or elsewhere, include VAT at a rate of 6%. We reserve the right to adjust our prices in accordance with any changes in tax rates.

The invoice will be issued once the payment is available in our bank account.
More than one invoice may be issued depending on the payments made.
The tax identification number (NIF) must be provided at the time of booking if an invoice with NIF is required.
The invoice will be sent to the guest upon request, or whenever requested with the tax ID, via email or WhatsApp.
Available payment methods: Credit Card, Bank Transfer, MBWay.
Reservations made via bank transfer will only be confirmed once the payment is available in our account.
Bank transfer reservations are only accepted with a minimum of 5 days in advance, except in cases of immediate transfer.
For reservations made through external platforms (such as Booking, Airbnb, among others), payment is only sent to us after the guest’s check-out.
The invoice for reservations through external platforms will only be issued once the payment is available in our account (15 to 30 days after check-out), and the tax ID must be provided at the time of booking.
Duplicate invoices may be provided subject to availability.
Once the invoice has been issued, it cannot be altered or cancelled.

- We undertake to keep all personal information provided confidential. The data will only be used for reservations and contact related to Recantos d'Almerinda;

- Guests have the right to rectify or cancel their data in accordance with European data protection legislation;

- We also inform you that for foreign guests, we will provide the data to the SEF, it is a legal and mandatory requirement for Local Accommodations.

We are not responsible for any damage, loss, theft, or accidents inside or outside our premises.
We recommend that guests keep their accommodation locked.

- We cannot be held responsible for failures to comply with the terms and conditions caused by external events such as fires, storms, power failures and so on.

- We offer a complimentary basket to our guests. There is no cost, and the products may not be resold.
- All ingredients of the products are listed on the basket. We are not responsible for any allergies caused by consuming these products.
- If you need more information, please contact us.

- It is against our internal policy and it is not in our interest to enter the house rented by the guest. However, we may need access to the rented house for urgent repairs or in the event of a complaint about non-compliance with the rules;

- We will do our best to inform you in advance of the date and time we need access, asking for an appointment preferably with the guest present;

- In situations of natural disaster, where the integrity of the accommodation or guests is in danger, we reserve the right to enter the accommodation without prior notice, in order to protect both the accommodation and the guests;

- If the guest does not leave the accommodation within 1 hour of check-in time without prior notice, we will enter the accommodation to check that everything is in order and invite the guest to leave. In this process, you will be notified 10 minutes in advance via the telephone contact provided at the time of booking.

- The tour is conducted with a company guide, and the vehicle is always driven by a team member.
- The vehicles used are Jeeps rented from partners, fully licensed and compliant with legal safety regulations.
- All participants are covered by the organizer’s liability insurance.
- The company is not responsible for negligent behavior or failure to follow safety instructions by participants.
- Minimum age: 3 years. No driving license is required.
- Pregnant women and individuals with back, spine, or other physical conditions that may be aggravated by travel on uneven terrain are not allowed to participate.
- Parents or guardians are responsible for ensuring the correct use of child safety devices (car seat, booster seat, seatbelt, etc.).
- Seatbelt use is mandatory throughout the tour.
- Consumption of alcohol or drugs before and during the tour is prohibited.
- Participants must follow the guide’s instructions at all times.
- Respect for the environment, wildlife, flora, and local communities is mandatory.
- We reserve the right to interrupt the activity if any participant demonstrates dangerous or disrespectful behavior.
- The tour depends on weather conditions and official authorizations for circulation in mountain or off-road areas.
- In case of temporary legal prohibition (e.g., due to fire risk or national restrictions), the tour will be canceled.
- The client may choose rescheduling or a full refund.
- Photos and videos may be taken during the tour. By participating, the client authorizes the use of their images for promotional purposes of the company, unless otherwise indicated in writing.

- Romantic and birthday packages are personalized, with their content defined according to the preferences and requests of the guests.
- After the initial request, the company presents the options and respective prices, which may vary depending on the products and services chosen.
- Full payment (100%) for the package must be made after the client confirms their choice and before the service is provided.
- Packages are considered optional extras, complementary to the main accommodation or experience booking.
- Package requests must be made at least 5 business days in advance of the check-in date or experience.
- If any item cannot be provided (e.g., specific flowers or beverage brands), it will be replaced with an equivalent product of similar value, and the client will be informed in advance.
- The client is responsible for communicating any allergies, food intolerances, or medical restrictions at the time of booking.
- The company is not responsible for adverse reactions, allergies, or intolerances resulting from omission or incorrect communication of this information by the client. We cannot be held liable for any cases of food poisoning.
- After the package is confirmed and paid for, no changes or cancellations with a refund will be accepted, except in cases of duly justified force majeure.

We may terminate our contract with the guest and request that they leave their accommodation immediately if:
- We believe that the guest or their companions have violated these terms and conditions;
- We consider that the behavior of the guest or their companions puts the safety of other guests or staff at risk;
- Complaints of antisocial or unacceptable behavior are made against the guest or their companions;
- The guest or their companions cause irreparable damage to the property or its contents;
- The occupancy limit of the accommodation is exceeded and the appropriate payment is refused.

These terms apply within Portuguese territory and may be translated into other languages for the convenience of clients. In case of doubt, the Portuguese version of the terms and conditions shall prevail.
This policy is subject to change without prior notice. We recommend that you regularly review our terms and conditions to stay informed of any updates. If you have any questions or need more information, please do not hesitate to contact us.